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WHERE DO I GET A CLAIM NUMBER?
Just contact us direct and our customer
service representatives will guide you through the process.
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ARE
YOU OPEN SATURDAY?
Yes, we are open 9:00 am - 1:00 pm on
Saturdays. If there are special circumstances that concern your
repair please contact us so we may accommodate your particular needs.
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WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR
REPAIR?
Typically the parts are ordered once we
determine that we have identified all damaged items. If your vehicle has the
potential for hidden damage, then your parts will be ordered once it is
dismantled fully and an accurate parts order can be created. If all damages
are visible, Then your parts can be ordered prior to your vehicle’s
arrival.
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HOW IS A VEHICLE DETERMINED A "TOTAL LOSS"?
Typically your insurance company determines
the vehicle is a "total loss" when it feels that the repair costs
will exceed the value of the vehicle.
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CAN
YOU MATCH THE PAINT COLOR?
We guarantee in writing that the factory color
will be matched, as long as all painting is completed in accordance with
factory suggested paint procedures.
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CAN
I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS
IN THE BODY SHOP?
We are equipped to handle many other related
repairs and services including:
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Glass replacement
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Wheel alignments
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Oil changes
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Tire replacement and repair
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Brake inspection and repair
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Exhaust inspection and repair
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Light engine maintenance
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Complete auto detailing
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Gold plating
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Lojack Installation
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Paintless Dent repairs
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Painted pinstriping
If there is anything that you need related to
your vehicle that we have not mentioned, just ask so we may better serve
you.
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HOW
LONG WILL THE REPAIRS TO MY VEHICLE TAKE?
Depending on the size of your repair and after
a visual inspection of those repairs, our customer service manager will be
able to give you an educated estimation of time your vehicle will be at
Woburn Foreign Auto Body. We will do everything in our power to repair your
vehicle as safely and quickly as possible and we will keep you updated
throughout the process.
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CAN
I GET A RIDE HOME WHEN I DROP OFF MY CAR?
We can help with local area drop-offs, but
check your insurance policy for alternate transportation coverage that
provide for a rental car. If you are unaware or time does not allow you to
check, Just provide our customer service representatives with your policy
number and we would be more than happy to help.
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HOW
CAN I GET A RENTAL CAR?
We have a fleet of rental cars available to
our customers. We can schedule an appointment for you to take one of our
brand new Toyotas while your vehicle is in for repairs.
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HOW
WILL I KNOW WHEN MY CAR IS DONE?
Our staff will notify you directly when your
vehicle is completed and ready for pick up. You can also use this website to
view your vehicle’s progress visually and if you prefer, we can notify you
via e-mail of any updates and completion date.
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IS
THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
Yes. Your vehicle’s repairs will be backed by a
LIFETIME written warranty, given to you at the completion of your repair.
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DO
I HAVE TO PAY A DEDUCTIBLE?
Yes, It is mandated by your insurance policy
that you pay your deductible to the body shop at the completion of your
repairs. If you are not at fault in your loss you will be compensated by
your insurance directly. If you are not sure of liability on your claim, we
can help in contacting the appropriate people for you.
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WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Woburn Foreign Auto Body accepts personal or
business checks up to $1000.00, properly endorsed insurance checks, bank or
cashier checks, cash, Visa or MasterCard.
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WHAT ARE BETTERMENT CHARGES?
These are charges determined by your insurance
carrier on parts that have a specific "lifetime" associated with
them and are pro-rated based on the year and mileage of your vehicle.
Example of these parts are radiators, exhaust components, tires, and
specific suspension parts to name a few. If your vehicle’s repairs have
parts that are depreciated you will need to pay that amount at the
completion of the repair process.
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HOW SHOULD I CARE FOR MY CAR
AFTER THE REPAIRS ARE COMPLETE?
Once your vehicle has been returned to your
care you will be able to wash it as normal. We do suggest though that you do
not wax or use any sealer to any of the painted areas of your vehicle for
one month. Be aware that tree sap, bird droppings, and road tar will chip
and mar the finish to fresh or factory paint, so keep your vehicle clean of
this material for the best appearance possible.
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